Exchange and Return
Exchange and Return Policy:
The product must not be used or the main packaging should be destroyed.
- In the event that the product information on the site does not match, or a different product is shipped, the customer is entitled to exchange or return without any additional costs.
- The customer has the right to cancel the order if it has not been shipped after deducting the payment and transfer fees.
- The customer did not respond to the representative’s call, or did not go to the shipping company’s branch to receive the shipment, or refused to receive the shipment, and the shipment was returned to our headquarters. for us.
- When calculating free shipping and returning the order, the shipping fee of 24 riyals and the return fee of 56 riyals will be deducted from the value of the order.
- The customer has the right to return within 3 days and exchange within 7 days, starting from the date of receiving the products as long as he did not use or benefited and did not obtain a benefit from the products.
- Shipping, delivery or return fees are non-refundable .
- Payments fees will be deducted in the event of cancellations and transfers, if any.
- The amount is deposited to the customer within a period of 10 to 15 working days from the store’s receipt of the returned shipment and after making sure that it is in good condition as it was delivered to the customer.
- In the event of cancellation before the order is shipped, the amount will be returned to your account within 7 to 15 working days from the time of the cancellation request.